Contact for help and support


Given the occasion, we ask all visitors to refrain from placing orders in person in the customer and printing center for the time being and to contact us electronically instead. 


The IT service center is the central point of contact at the university computer center for students and employees with all questions and problems, from FSU login, password loss, WLAN and VPN setup, software procurement to security problems and troubleshooting.

Online help center for the services of the university data center

Go to the Servicedesk hereExternal link


Opening hours:
persönlich Mo.-Fr. von 7:30 – 16:00 Uhr
telefonisch Mo.-Fr. von 7:30 – 20:30 Uhr

IT service of the central university administration

As the first point of contact, we support the employees of the university administration in the planning and procurement, as well as the provision and operation of the PC workstations and the associated information technology infrastructure.

Online help center for employees of the central university administration

Hier gehts zum ServicedeskExternal link

Beratung und Hilfe für Mitarbeiter der zentralen Universitätsverwaltung

Universitätshauptgebäude (UHG)
Fürstengraben 1
07743 Jena Google Maps site planExternal link

Opening hours:
Servicezeiten während der Kernarbeitszeit
Montag bis Donnerstag: 8:30 Uhr bis 15:00 Uhr
Freitag: 8:30 Uhr bis 13:00 Uhr

Closing days 2022

  • 15.04.2022 Karfreitag
  • 18.04.2022 Ostermontag
  • 26.05.2022 Christi Himmelfahrt
  • 06.06.2022 Pfingstmontag
  • 20.09.2022 Weltkindertag
  • 03.10.2022 Tag der Deutschen Einheit
  • 24.12.2022 – 01.01.2023 Weihnachten und Jahreswechsel