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Technical faults, repairs, service desk

Help and support with disruptions to everday university life
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We continually expand our service desk module to provide the best possible solution for any technical issues you may experience.

The following section provides an overview of all potential faults to our buildings, technology and infrastructure as well as information on how to request constructional and technical repairs.

 Faulty buildings and technology

  • Buildings and technology

    To report critical technical malfunctions, constructional or technical hazards and severe faults of electrical, heating, ventilation and sanitation systems please call:

    (+49) 3641 9-419777 (Monday to Friday 7:00 to 15:30)

    To report an emergency outside our opening hours or during weekends and public holidays, please contact our technical on-call service:

    (+49) 3641 9-419999

    Please note that this number is for emergency calls only (see above). For all other repairs, please submit a repair request.

  • Telephone

    To report any changes, moves, new registrations, de-registrations or technical faults, please contact our Service DeskExternal link.

    If you cannot access our Service Desk, please contact: fernmeldetechnik@uni-jena.de or call +49 3641 9-414330.

    Contacts de

    Learn more de
  • Lecture theatre technology

    Since 1 September 2021, the Media Technology Unit is no longer managed by the Division for Construction and Facility Management. They are now part of the University Computer Centre’s Multimedia Centre de. 

    To report any urgent cases of faulty equipment in lecture theatres, please call

     (+49) 3641 9-404777.

    You will find more contact details and information on how to book lecture theatres, rooms and required media technology here de.

Faulty Infrastructure

  • Cleaning services

    The University’s cleaning services are managed by the Staff Unit—Caretaking Services. To discuss any queries you may have, please contact this staff unit which is part of our Section Facility Management/Services.

    Please note that the cleaning of construction sites is managed by our Section Construction Management II de.

    Learn more de
  • Pest control

    To report any insect infestations, please get in touch with the Section Facility Management/Services of the Division for Construction and Facility Management, preferably by sending an email.

    Contact person: Marko Malchereck de

    Learn more de
  • Graffiti

    To report graffiti, please get in touch with the Section for Facility Management/Services, preferably by sending an email:

    Contact person: Marko Malchereck de

    Learn more de
  • Fire protection

  Repairs of buildings and technology

  • Buildings

    Should you notice any building defects, please do not hesitate to contact us. Following a first inspection, your caretaker de will decide which measures need to be taken. 

    If you need to request a repair, please send the following details:

    • address
    • name of building (if applicable)
    • contact name
    • contact details
    • fault description

    to our Staff Unit—Maintenance Services:

    Email dez4-bauunterhalt@uni-jena.de

    Fax: +49 3641 9-414002

    Learn more de
  • Technology

    To submit repair requests for

    • water systems and sanitary facilities
    • heating, ventilation and air conditioning systems
    • air and laboratory gas supply systems
    • electrical installations
    • carpentry and locksmith work

    please send the following details

    • address
    • name and telephone number of contact person
    • fault description

    to dez4-technik@uni-jena.de

    or by fax to +49 3641 9-414302.

    To request any modifications or extensions of our supply systems, please submit your reasons in writing, signed by your head of unit or project manager.

    Learn more de
Division for Construction and Facility Management
Nollendorfer Straße 26
07743 Jena

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