Contact points for questions, help and support

Image: diverse (Kasper, MMZ, Designed by katemangostar/Freepik)

Central IT support

Our IT service center is the central point of contact for all matters relating to the URZ's range of services de. Your fault reports and inquiries will be processed directly by our service center staff. If a problem cannot be solved immediately, a ticket will be created in our URZ Service Desk and experts in the URZ will deal with the problem as soon as possible.

Contact the IT service center

Online-Contact Expand entry

Online contact
The URZ Service Desk is the core of the service area, through which all specific inquiries and orders are managed. You can report problems or malfunctions directly online and apply for special services such as software licenses.

Personally Expand entry

The IT service center is located on
Ernst-Abbe-Platz 4, entrance B, room 1209.

You can reach our employees
Monday to Friday from 7:30 a.m. to 4:00 p.m.
(changed service times due to the pandemic).

By phone Expand entry

By phone
The IT service center can be reached by phone at
404 777 or from outside at
+49 (0) 3641/9 - 404 777.

Mon - Fri: 7:30 a.m. - 8:30 p.m.

E-Mail Expand entry

We accept inquiries by email at itservice@uni-jena.de .

Online help Expand entry

Online help
Information and instructions on the services of the university data center can be found in the wiki of the university data center:

Current maintenance or fault reports can be found as a blog entry on the Wiki pages of the University of Jena:

Topic-specific contact points

Supervision of centrally managed PC workstations Expand entry

Advice and help for employees of the university administration
Your PC workstation is managed by the university data center? We support you in the procurement and installation of new PC workstations as well as in the installation of software and printers.


  • Online help:  URZ Service Desk
  • Telefon:         +49 (0) 3641 / 9 - 404 888

Processing times:
Mon-Thu: 8:30 a.m. - 3:00 p.m.,
Fri: 8:30 a.m. to 1:00 p.m.

Notebook consultation hour Expand entry

Notebook consultation hour
Do you use your notebook for study or teaching activities and have problems setting up the university network, WLAN or VPN? In the notebook consultation we look for causes and solve them with you on site.

Notebook consultation hours at the multimedia center:

Ernst-Abbe-Platz 8, Room 215
Monday-Friday: 5:00 p.m. - 8:00 p.m.

Help and support via remote maintenance Expand entry

Help and support via remote maintenance
Do you need IT support at short notice and an on-site appointment is not possible? Via remote maintenance, you briefly give support staff control over your computer. Solutions are discussed together and you can watch how the solution is being worked on.

office, postal address and visitor address Expand entry


Am Johannisfriedhof 2
Room E039

  • Phone: +49 (0) 3641/9 - 404 500

Postal address and visitor address

Friedrich-Schiller-Universität Jena
Am Johannisfriedhof 2
07743 Jena

Please announce your visit in advance by phone or use the intercom.

Multimedia center of the university computer center Expand entry

Opening times and contact:

PC pools: Ernst-Abbe-Platz 8
5 PC pools / seminar rooms / 2 video conference rooms
Mon-Fri: 8 a.m. - 8 p.m.

Service Point PC Pools (Room 215)
Phone: +49 (0) 3641/9 - 404 563

Multimedia center: Carl-Zeiss-Straße 3
Video editing studio / audio booth / scanner room / video conference room
Mon-Fri: 7.30 a.m. - 4 p.m.
Phone: +49 (0) 3641/9 - 404 553

Printing center of the university computer center Expand entry

Opening times and contact:

Printing center of the university computer center:
Ernst-Abbe-Platz 4, entrance / stairwell B, room