It is very important to the Friedrich Schiller University Jena to provide good advice and support to its international students. Your academic success is important to us! You will find knowledgeable people to turn in the faculties and institutes, as well as in the administration department, who are always willing to help, also regarding social aspects. Immediately after your arrival and during your course, too, we offer you support, for example within the mentoring programme. If you experience difficulties, you can always turn to the International Office or to our ombudspersons.
1. Our commitment to providing excellent support
In 2010, the Friedrich Schiller University Jena adopted the “National Code of Conduct for German Universities Regarding International StudentsExternal link”. This code is designed to ensure that international students are offered good support and that the quality of this support is continuously improved. It establishes a set of minimum quality standards of studies for international students for German universities regarding information, marketing, admissions, support, and follow-up support on which international applicants can rely.
2. Advice from the International Office
If during your studies you ever need any help, or have any questions, problems or financial concerns, please contact Dr. Britta Salheiser in the International Students section of the International Office. There are other establishments and institutes in Jena that support foreign citizens. Here are their addresses and contact details.pdf, 101 kb · de
3. Expert advice on the organisation of studies
If you have any questions related to the organisation of studies, you are recommended to contact the specialist advisor for your programme of studyExternal link.
If you have any questions related to the subject content of your courses, contact your lecturer directly.
If you have any questions related to registration or de-registration for courses or examinations, contact the Examinations Office. All contacts can be found in the description of your study programme.
Tips and advice on your field of study are also available from the subject-specific student representative committee, which represents students in the institution/faculty.
5. Legal advice service, social advice service, psychosocial advisory service
The Thuringia Students’ Union offers free advice for students in the following areas: legal advice service, social advice service, psychosocial advice serviceExternal link. Be sure to make good use of these advisory services! Many students already do and find that they help to deal with problems.
There a law students giving advice: paralegalExternal link.
The Mental Health First Aid helps you cope with difficult situations.
6. Ombudspersons for international students
Dear international students,
do not hesitate to contact us. We would be glad to help you!
Prof. Dr Erika Kothe
+49 (0)3641 - 949291
Prof. Dr Andreas Gebert
+49 (0)3641- 938550
How can the ombudspersons help you?
- listen to you if you have problems, are discriminated against or suffer from harassment.
- conduct a safe, comfortable and confidential one-on-one discussion with you outside formal channels.
- analyse conflicts and problems objectively and impartially.
- offer innovative and informal, cooperative rather than confrontational, solutions, and try to find them together with you.
- provide valuable advice and guidance for successful problem-solving.
- mediate impartially in case of conflicts with other university members or institutions.
- collect complaints and enable the dialogue between students and the University.
7. Diversity Office
Everyone at the university should be free to pursue their work or studies, irrespective of their ethnic background, their sex, their gender identity, their sexual orientation, their religion or worldview, a disability, their age, their family responsibilites or their socio-economic background.
Should you have been put at a disadvantage or been discriminated against for any of these reasons, then please get in contact with the Diversity Office. People there will listen to your story, offer you advice and – if appropriate, and only with your explicit permission – take the matter up with the university authorities.
More about diversity at the University of Jena
Got any more questions? Or are you facing a problem? Please contact Dr Britta Salheiser, Team International Students of the International Office.