Service Desk Portal

Find out about our Service Desk Portal

You can log your enquiries about studying and the ‘Deutschlandstipendium’ scholarship through the central portal of the University of Jena.
Service Desk Portal
Illustration: Susanne Bukatz

Quick, easy and solution-oriented: the Service Desk Portal

Many institutions of the University of Jena are already offering their advisory services via the central Service Desk PortalExternal link. Students, employees and external persons can directly submit their requests via the Portal in order to clarify questions or concerns or to receive assistance with certain topics. This ticketing system allows for easy, fast and modern communication between the University administration and the person seeking advice. You can find out how to use the Service Desk Portal on this page.

Screenshot: Sophie Bartholome

Access for prospective students and guests​

As an external user, you only have to register once on the websiteExternal link. After that, you can use all the functions if you are logged in.

  • Step 1: Go to the portalExternal link and click on ‘Für ein Konto registrieren’. Enter your email address and the displayed check code.
  • Step 2: After a few minutes, you will receive a notification from the Service Desk in the inbox of the email address you registered with. By clicking on the link in the email, you will be directed to the portal. The display will show the password screen, where you can set a password. Afterwards, you can log your request in the Service Desk Portal.

Read more about how to register. External link

Access for University members and students

Only one step is required: Go to the portalExternal link and log in with your University login and password (URZ login credentials). You can then submit your request.