Student under a tree while reading


Classic – Excellent – Surprising
Student under a tree while reading
Image: Christoph Worsch (University of Jena)
Female student submitting a request via the Service Desk Portal
Contact us via Service DeskExternal link
Some institutions of the University of Jena are already offering their advisory services via the central Service Desk Portal. These include, for example, the Friedolin team, the Central Student Advisory Service or various examinations offices. Students and externals can directly submit their request via the Portal to clarify questions or various concerns.
Studierende am Campus
Orientation and assistance for prospective students​
Students talking in the library
Organizing your studies, deadlines, stay abroad and more
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Taking on new challenges: your career start
Students on campus
More than 200 study subjects
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Entering the course of your choice
Jena in autumn
Information for international students before and after arrival
Discover the campus and Jena online
Explore the university
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Support relating to your studies
More information
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University for the curious
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Further information
Central Student Advisory Service
Office hours:
We offer consultations and the handling of your concerns in person, via video chat or telephone. Appointments can be made by phone or via service desk.

Consultation hours:
Monday, Tuesday, Thursday and Friday from 9:00 to 12:20, Tuesday 14:00 to 18:00 and on Wednesday and Thursday from 14:00 to 16:00.
Video chat:
Videochat Zeiten
Monday to Friday 12.30 to 13:00
Videochat Passwort
Student Service Centre
Opening hours:
Monday 10 - 12
Tuesday 13 - 15
Wednesday 10 - 12
Thursday 13 - 15
Friday 10 - 12

Updates / adjustments may occur at any time. Thank you for your understanding!

We currently provide advice and handle your concern solely also via phone and service desk.

You can reach us by phone
Monday to Friday from 9:00 to 11:00
Postal address:
Friedrich-Schiller-Universität Jena
07737 Jena
Master Service Centre
Office hours:
We offer consultations and the handling of your concerns in person as well as by Service Desk, Zoom, post and telephone. Consultations via live chat cannot be offered until further notice.
You find details at 'Consulting Services' on our website.

Please direct your enquiries via Service Desk at
Postal address:
Friedrich Schiller University Jena
Master Service Centre
07737 Jena
International Office - International students
University Main Building
Fürstengraben 1
07743 Jena