Network cable

University Computer Center

Network cable
Image: pixabay.com

Online help centre

Support

Image: URZ

To support users, the URZ offers a service desk and a knowledge database to help with problems, questions and instructions.

We offer personal help at the IT Service Centre or during wifi support hours:

Current maintenance and fault messages can be found in the blog on our Wiki pages.External link

News

    • Softwareinformationen
    Artificial intelligence “HAWKI2” starting 10.06.2025

    Chat AI HAWKI2 takes off.
    AI Chat Bot
    Image: Adobe Stock
  2. There is magic in every beginning

    Basic training for Confluence
    Themenbild "Confluence-Schulung"
    Image: Adobe Stock
  3. New: Moodle 4.5

    Update successfully installed
    moodle
    Image: MMZ
  4. Ready for the new semester?

    News on the training courses offered by the computer centre
    Schulungen im URZ
    Image: Adobe Stock
  5. Innovation with ArcGis Pro

    Changes to licensing from 01.02.2025
    News Titelbild
    Image: Jens Meyer (University of Jena)
  6. Changes to e-mail accounts

    Registration from 17 February in the Outlook WebApp with FSUJENA\Kürzel. All new mailboxes in future Exchange!
    Screenshot owa
    Image: Screenshot (Ruszkiewicz)
All short news

Service points and information

IT Service

Eingang B, Room 1209
Ernst-Abbe-Platz 4
07743 Jena Google Maps site planExternal link

Opening hours:
Mo.-Fr. von 7:30 - 21:30 Uhr