Network cable

University Computer Center

Network cable
Image: pixabay.com

Online help centre

Support

Image: URZ

To support users, the URZ offers a service desk and a knowledge database to help with problems, questions and instructions.

We offer personal help at the IT Service Centre or during wifi support hours:

Current maintenance and fault messages can be found in the blog on our Wiki pages.External link

News

  1. To be continued ... with 25 Gbps

    Bandwidth expansion in Jena
    Verbindung
    Image: Adobe Stock/Kay Ludwig (Uni Jena)
  2. Ready for the future?

    Help us to make URZ support better
    Nutzer-Umfrage
    Image: Adobe Stock/Kay Ludwig (Uni Jena)
    • Softwareinformationen
    Artificial intelligence “HAWKI2” starting 10.06.2025

    Chat AI HAWKI2 takes off.
    AI Chat Bot
    Image: Adobe Stock
  4. There is magic in every beginning

    Basic training for Confluence
    Themenbild "Confluence-Schulung"
    Image: Adobe Stock/Kay Ludwig (Uni Jena)
  5. New: Moodle 4.5

    Update successfully installed
    moodle
    Image: MMZ
  6. Ready for the new semester?

    News on the training courses offered by the computer centre
    Schulungen im URZ
    Image: Adobe Stock/Kay Ludwig (Uni Jena)
All short news

Service points and information

IT Service

Eingang B, Room 1209
Ernst-Abbe-Platz 4
07743 Jena Google Maps site planExternal link

Opening hours:
Mo.-Fr. von 7:30 - 21:30 Uhr