Contact

 Online Request via the Service Desk

Use our Service Desk to submit your request quickly and easily online. Please submit all requests exclusively via the Service Desk using the appropriate request type.  Proof of achievement (e.g., language certificates) can also be uploaded here. 

Link to Service-DeskExternal link

We will process your request as quickly as possible and ask for your understanding that situation-related delays may occur. Please be patient and help us by not calling us additionally or sending duplicate or additional requests by mail.

Not sure how to access the Service Desk? Please visit the Service Desk portal’s information page de to learn more.

Phone Hotline

You can reach us by phone at +49-3641 9-411999 during our hotline hours. 

Hotline Hours: 
Monday 9:00 AM to 11:00 AM
Wednesday 1:00 PM to 3:00 PM
Friday 9:00 AM to 11:00 AM

In-person appointments 

Do you need a personal consultation or would you like to pick up your transcript? 
Please feel free to book an appointment. 

Book an appointmentExternal link

By post

•  If you wish to submit documents in person, please use the deadline mailbox at the main university building (located in the central mailroom at the Schlossgasse entrance). Documents (e.g., theses) may be deposited there until midnight on the deadline and will be considered submitted on time. To ensure timely delivery, please include the recipient’s address (Academic Office for Studies and Examinations – ASPA, Bachstraße 18k) and the sender’s address on the envelopes. Please make sure they are sealed. Postage is not required.
  
  
• In the building at Bachstraße 18k, you will find a mailbox next to the secretariat on the ground floor.
  
  For mailing theses via external service providers (DHL, DPD, Hermes, etc.), please use only the postal address.