Remote maintenance with ISL Light

The URZ Service Desk is always used when problems need to be reported, regardless of the time and technical requirements. The written re-registrations make it possible to (re-)register information and check settings even days later.

However, in order to receive meaningful re-registration for problems, a precise description of the challenge and, if necessary, further detailed information (e.g. version of the operating system) or specific framework conditions (e.g. the apps opened during an irregularly high CPU utilisation) are required. However, if these framework conditions are very diverse, causes cannot be precisely determined or an on-site visit does not seem appropriate, remote maintenance is a good option.

Remote maintenance gives an IT manager (administrator) access to the affected computer after entering a generated code. The problem can then be localised together, solutions discussed and, if necessary, solved directly by the IT manager.

Remote maintenance allows IT problems to be solved from the comfort of your own desk.