Update zur Umfrage

Step by step into the future

Improvements in URZ support
Update zur Umfrage
Image: Adobe Stock/Kay Ludwig (Uni Jena)
This page has been machine translated.

Published:

Last year, the data centre's support processes were put to the test. An anonymous survey was used to actively involve users and identify potential for improvement across the board. After several workshops, the measures in question were divided into three categories:

  1. All measures that could be easily implemented within 6 months were documented and decided upon as improvements to the respective tools.
  2. Larger changes should of course be checked for practicality before implementation. Due to their complexity, these updates will be pursued in separate projects until the end of 2026.
  3. If aspects go significantly beyond the current range of functions, the technical foundations may first have to be created. These innovations require intensive examination and will be pursued successively.

Here you will find a rough overview of the improvements that have been implemented:

  • The term "Wiki" is now used consistently in the three support tools.
  • The URZ Wiki, the URZ ServiceDesk and the URZ homepage were discussed again with regard to their objectives. In future, each tool will be more strongly orientated towards a specific purpose.
  • The URZ wiki will have a leaner hierarchy from 26 January 2026. Previous service categories will disappear so that services will be displayed directly on the start page in future. If the browser search is used, it can be used directly on the start page without any further clicks.
  • As everyday working life can sometimes be very fast-paced, it is important to keep focussing on what is important. To improve communication and sharpen requirements across the board, support training course|training sessions are being organised this year.
  • Because the Service Desk is a very powerful tool, it is easy to get lost in it. To provide better orientation and clarify which functions are available, the instructions for those seeking advice have been expanded. (Service Desk - Important settings for those seeking adviceExternal link)

You will be informed separately about the planned updates to the URZ homepage and the URZ Service Desk. Depending on the development, your assistance will be actively required again.